FREE SHIPPING IN AUSTRALIA
Last updated: [18-11-2025]
Palm Grace Boutique (“we”, “us”, “our”) is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains in full detail how we collect, store, use and disclose your personal information when you visit our website, place an order, create an account or interact with us in any way.
By using our website, you agree to the collection and use of personal information as described in this Privacy Policy.
Personal information refers to any data that can identify you or make you reasonably identifiable, such as:
Name
Address
Phone number
Payment details
IP address
Online identifiers
Behavioural data
The controller responsible for personal information is:
Palm Grace Boutique
Email: info@palmgraceboutique.com
We use SSL/TLS encryption to protect personal information transmitted through our website. You can recognise secure connections by “https://” and the padlock symbol in your browser.
When you access our website purely for informational purposes, we collect server log data automatically transmitted by your browser:
Website visited
Date and time of access
Data volume transferred
Referrer URL
Browser type and version
Operating system
IP address (may be anonymised)
This data is necessary for secure website operation and is collected under APP 11 (security obligations).
We may review logs retroactively if unlawful behaviour is suspected.
We use cookies and similar technologies to enhance website functionality, store preferences, enable shopping features and analyse visitor behaviour.
Cookies used include:
Session cookies (deleted when the browser closes)
Persistent cookies (remain stored for future visits)
Third-party cookies (advertising, analytics, marketing tools)
Cookies may collect:
Browser information
Device data
IP address
Behavioural patterns
Cart contents
Tracking identifiers
Some cookies are essential for website operation. Others require your consent.
You can manage cookies in your browser settings. Disabling cookies may limit website functionality.
When you contact us via email or contact form, we collect:
Name
Email address
Any message content
Optional additional information
We use this information exclusively to respond to enquiries or provide support.
Data is deleted once the matter is resolved unless legal obligations require retention.
We collect personal information when you create an account or place an order, including:
Name
Address
Phone number
Payment details
Order history
This information is required to:
Process orders
Deliver products
Manage your account
Provide customer service
Meet legal obligations
After completion, data is stored according to tax and commercial retention laws.
If you register for our newsletter:
We collect your email
Optional personalisation details
We use a double opt-in system.
You can unsubscribe at any time.
If you purchased from us before, we may send promotional emails for similar products under APP 7 unless you opt out.
You may unsubscribe at any time.
To fulfil your order, we share personal data with:
Delivery carriers
Payment service providers
Fraud prevention services
Logistics partners
This is necessary for contract performance.
Data may be shared with:
PayPal
Klarna / SOFORT
Credit card processors
Shopify Payments / Stripe (if applicable)
Each provider has its own privacy policy.
If you consent, we may send review reminders after purchases.
You can withdraw consent at any time.
We integrate Facebook, Instagram and Google icons using privacy-friendly Shariff technology.
Your data is only transmitted when you manually click the icon.
Social networks use their own privacy rules.
We use third-party tools for advertising and analytics, including:
Google Ads
Google Conversion Tracking
DoubleClick by Google
Facebook Ads (only with explicit consent)
Other remarketing platforms
Cookies may be used to measure ad effectiveness.
You can opt out at any time.
We use analytics tools such as:
Google Analytics
Google Analytics User-ID
Other measurement platforms
Analytics cookies help us understand behaviour, improve the website and optimise performance.
IP addresses may be anonymised as required.
You may disable analytics tools and cookies at any time.
We may use:
Facebook Pixel (with explicit consent)
Google Remarketing
Third-party retargeting tools
These services display personalised ads based on browsing activity.
You may disable tracking or adjust preferences in your browser or ad platforms.
Under the Australian Privacy Act, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion (where permitted)
Withdraw consent
Opt out of marketing
Request data portability
Restrict or object to processing
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
You can exercise these rights by emailing:
📩 info@palmgraceboutique.com
Data is retained only for as long as necessary to:
Provide services
Comply with legal retention obligations
Resolve disputes
Prevent fraud
Maintain business records
Once no longer required, data is securely deleted.
Some third-party services we use (such as Google, Meta, Shopify and PayPal) may store or process data outside Australia.
We ensure these providers maintain high privacy standards consistent with Australian law.
We may update this Privacy Policy periodically.
Changes take effect once published on our website.
For privacy-related questions, concerns or requests:
Palm Grace Boutique
📩 Email: info@palmgraceboutique.com
We aim to respond within 48 hours.
